Commitment You Can Count On
Our clients will tell you that an important part of the GTreasury experience is our excellent client support. In fact, it is our fierce commitment to client support that truly separates us from the pack. Our dedicated support team and subject matter experts are on call to help you get the most out of your investment in GTreasury.
We’re Always Here for You
GTreasury has a “follow the sun” support model to make sure clients across North America, EMEA and APAC can get the answers they need, 24/7/365. We know that responsiveness is critical to your success. That’s why you have access to our entire team of Client Support Analysts to ensure the highest level of service. And for special issues, you may have several resources within different areas of GTreasury who can give you expert advice on your challenges at hand.
Options to Suit the Way You Work
GTreasury’s client support analysts are available via e-mail, phone or in system support. All our Client Support Analysts are in-house and located in our US, EMEA and APAC locations. One of our highly trained Client Support Analysts will assist you with any issues and work diligently to determine the cause and to provide you with the best possible solution.
Our client support team have access to a pool of global expertise. When further investigation is required, our client support analysts will work with the necessary internal resources (Connectivity Team, Solutions Manager, QA Team etc.), to ensure any issues are resolved as quickly as possible. .