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Client Experience

Actively invested in your success

GTreasury believes a fierce commitment to supporting your intelligent treasury journey is essential to your long-term outcome. That is why 75% of GTreasury’s resources are dedicated to building innovative, quality products and delivering exceptional customer service and support.

Superior service from day one.

GTreasury clients often tell us that their sales experience was a deciding factor when choosing their treasury management platform. From the very first discovery call to the hand over to the implementation team, GTreasury is your partner in your selection journey, here to help you understand what we offer and what you need.

The sales team was very strong and understood our business, including our complex hedging tools.

Infrastructure fund management company

Guiding successful implementations

Whether you prefer GTreasury to drive your implementation or work with your implementation partner, you can rest assured GTreasury will bring the same level of commitment to the table. From kick-off to go-live, our collaborative approach begins and ends with superior project management capabilities and a proven TMS implementation methodology that will be your blueprint for success.

  • Detailed solution & project planning approach
  • Full project coverage with no scope creep
  • 30+ years of unrivalled treasury expertise
  • Rapid response to issues and established escalation procedures
  • Industry best practices

Your project implementation team includes a dedicated account manager as your primary contact and advisor during implementation and after go-live. Other team members focus on ensuring the implementation meets your specification, timeline and quality expectations.

Support the way you want it

GTreasury’s highly trained, in-house client support analysts will assist you with any issues that may arise after your implementation. They operate out of the U.S., EMEA and APAC locations, providing regional expertise when needed, and are available via email, phone or by accessing our online support and community tools.

Global Support

The “follow the sun” support model means global clients can get the answers they need on a 24/7/365 basis.

Responsive

GTreasury takes great pride in providing rapid resolution to issues. For the small percentage of issues that are not resolved quickly, we offer committed resolution SLAs.

Collaboration

We provide access to our entire team of client support analysts to ensure you receive the highest level of service.

Monitoring

Bank, payment, ERP and other connections are monitored continuously with eNotifications if errors occur.

24/7

support

92%

of issues resolved without escalation

90%

of issues resolved within 1.5 days

Ready to see GTreasury in action?

See for yourself why hundreds of organizations use GTreasury to empower operational efficiency, insightful analysis, and strategic decision-making.

Request a Demo