Client
A Partner for Life, Not Just the Sale
With a 97% client retention rate over our history, you could say partnering with our clients is in our DNA. From the experts you meet when first considering a new TMS, to the team that ensures a smooth onboarding, to the staff that supports you day in and day out, we are all dedicated to making your experience with GTreasury a success.
Premium Service
GTreasury’s Client First approach ensures all clients, big and small are treated equally. Our goal is to provide a faster, smarter, and more personalized delivery experience because we know you are not just looking for the best solution. You want the most reliable support in your role as the strategic arm of your business.
Client Community
At GTreasury, we’re building a treasury community; not just simply adding logos. Our strong relationships and collaboration with clients are the cornerstone of our success. We view clients as partners, with the common goal of using technology innovation to master the complexities of the global economy and change the way treasury works. Client collaboration will continue to play a pivotal role in GTreasury’s future, which is why we continue to invest in building our community and encourage open dialogue and participation with our clients.
A Personalized Implementation Experience
You’re in safe hands with GTreasury when it comes to successful a TMS implementation. Our goal is to provide a faster, smarter, and more personalized delivery experience because we know you are not just looking for the best solution. You want, and need, the most reliable support in your role as the strategic arm of your business. With decades of experience and a tried and tested model, our Implementation Team will guide you through every step of the journey to ensure you have as smooth a transition as possible.
Dedicated Account Management
Experience has taught us that continuous dedicated support is key component of continued success. That is why GTreasury assigns every client a dedicated account manager. As the the primary point of contact, your Account Manager’s role is to act as the your strategic advisor and internal champion, focusing on delivering superior client experience and ensuring your voice is heard on matters regarding product enhancements and development.
Client Support
Our client support options are available across several mediums to assist you in the way that works best for you and your team. For immediate assistance, email and phone options are the fastest way to get answers or resolve challenges.
Community Engagement
GTreasury hosts an annual client conference, as well as several regional user groups, delivering product updates, thought leadership and a platform for networking with your treasury peers. Online options, include monthly complimentary training webinars, as well as quarterly release webinars that provide updates of new functionality and training to encourage adoption. GTreasury’s online community has a wealth of information and on-demand training videos to access at your leisure. The members of our Client Advisory Board, whose insightful knowledge, insights and willingness to collaborate helps us deliver mutual value, resulting in product innovation and happy clients.