Careers | Client Support Analyst

Client Support Analyst

JOB SUMMARY

GTreasury, a leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a detail-oriented Client Support Analyst to perform the key role of supporting our treasury management solution by acting as front line support for our current client base, helping to bring problems to resolution in a quick and professional manner.  The Analyst will also act as the internal support resource, helping other staff members to resolve issues and deliver solutions to our clients.  The Analyst is expected to take on a number of small projects including functional customizations, product improvements, and business process improvements.

WHAT YOU WILL DO

Key Responsibilities:

  • Tier 1 support for all existing client issues
  • Monitor incoming support request queue through phone, email, and web
  • Efficiently and competently trouble-shoot and resolve issues in timely manner
  • Provide upgrades to customers not on latest version
  • Escalate to members of Solutions team if issues are complicated
  • Become intimately familiar with how clients are set up overtime

Secondary Responsibilities (when cycles allow):

  • Provide support to Solution Analysts as secondary resource on implementation for learning and knowledge transfer
  • Provide training to clients as a training resource (with adequate knowledge transfer internally)
  • Create training documentation

WHO WE ARE LOOKING FOR

  • Experience working in high-touch service or technical environments
  • Sound technical experience and applicable knowledge
  • Good understanding of financial theory, treasury, banking or accounting
  • Good team player with ability to act on own initiative
  • Strong interpersonal skills and comfortable dealing with senior managers in client based environments
  • Highly organized and ability to handle multiple responsibilities
  • Excellent problem-solving skills & service oriented attitude
  • Ability to multi-task, re-prioritize, and adapt to rapidly changing needs and fast pace environments
  • Strong written and verbal communication skills

Education Requirements:

  • Bachelor’s degree in Business preferred, or equivalent experience.
  • Enrollment in CFA, CTP or other professional program a plus

 

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