Careers | Manager, Connectivity

Manager, Connectivity

The Manager, Connectivity is in charge of providing our Client base with a premier experience on bank connectivity on-boarding, from a bank reporting and/or funds transfer perspective. He / she operates as an escalation point for our clients and is in charge of coordinating and collaborating the Client onboarding with the different parts of our organization while managing a team of Technical Implementation Consultants. The Manager, Connectivity is accountable for providing a successful client experience on our connectivity services.

This position is based in Lake Zurich, IL and reports directly to the VP, Solutions Delivery.

Key Responsibilities

• Manage a team of Technical Implementation Consultants responsible for the setup of connectivity-related modules of GTreasury implementations, including multi-bank reporting and funds transfers, and interfaces to other 3rd party applications
• Has ownership for providing a satisfactory connectivity on-boarding experience to our Customer base
• Project Management of all connectivity-related projects – manage multiple tasks and projects simultaneously and prioritize workload within the team effectively
• Regular follow-ups with Clients and other internal stakeholders and act as escalation points on all connectivity-related projects
• Improve results through regular reporting metrics and analysis, including level of effort, budget, duration, and other useful metrics that would help with continuous improvement
• Regular reporting to upper management on various useful metrics
• Escalations to upper management in case of abnormal delays or complexities on implementations
• Creation and maintenance of documentation on technical specifications and implementation (and support) process
• Act as Subject Matter Expert for all connectivity platforms and industry formats
• Actively seeks opportunities to improve existing connections
• Drive innovation and adoption of new technology that results in improved financial performance for the business
• Maintain internal and external supporting documentation for existing connections
• Foster a team environment within group and other departments

Education and qualification

• Bachelor’s degree
• At least 2 years of management experience
• At least 2 years of experience in Project Management in IT software company or banking industry
• at least 2 years of experience in Customer Relationship Management
• Strong knowledge of the banking industry and technology including SWIFT
• Creative, problem solver with operational mind set
• Resourceful with ability to work in a fast pace environment
• Self-organized and capability to work under pressure within tight deadlines
• Solid communication and collaboration skills
• Positive mind set and strong motivator
• Ability to explain complex concepts in simple terms
• Strong written and verbal communication skills
• Advance knowledge of Microsoft Office
• Experience with Clarizen, JIRA, Confluence a plus

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